1. Scope
This Privacy Policy describes how VFXSYN (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, use our shop and checkout, activate or verify software licenses, communicate with us, or otherwise interact with our services (collectively, the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
2. Information we collect
Depending on how you use the Services, we may collect the following categories of information:
- Identifiers and contact data: name, email address, billing or shipping address when provided, phone number if you supply it, and similar contact details.
- Commercial information: products viewed or purchased, cart contents, order identifiers, price paid, currency, and related transaction metadata.
- Payment data: payment card details and other sensitive payment credentials are processed by our payment processor (currently Stripe). We do not store full payment card numbers on our servers.
- License and device data: license keys, activation timestamps, product identifiers, approximate device or environment fingerprints our license systems require to prevent abuse, and records of activation or deactivation events.
- Internet and technical data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, timestamps, diagnostics, and similar log data.
- Communications: messages you send through forms, email, support tickets, or social channels when those communications relate to the Services.
- Marketing preferences: subscription choices where applicable and records of consent or opt-out.
3. How we collect information
We collect information:
- Directly from you when you submit forms, complete checkout, email us, or upload content.
- Automatically through cookies, pixels, server logs, and similar technologies when you browse the site.
- From service providers such as payment processors, hosting providers, email delivery vendors, and fraud prevention tools, where they share limited data necessary to operate the Services.
4. Purposes of processing
We use information for purposes including:
- Providing, operating, and improving the Services, including checkout, delivery, and license issuance.
- Processing payments, preventing fraud, verifying transactions, and handling refunds where applicable.
- Authenticating license activations, enforcing license limits, and investigating misuse or piracy.
- Communicating about orders, security, policy updates, and support responses.
- Complying with law, responding to lawful requests, and protecting rights, safety, and property.
- Analytics to understand site performance and product interest, subject to your settings and applicable law.
- Marketing where permitted and with appropriate consent or opt-out mechanisms.
5. Legal bases (EEA, UK, CH)
Where the GDPR or similar laws apply, we rely on one or more of the following legal bases: performance of a contract with you; legitimate interests that are not overridden by your rights (such as securing the Services and preventing fraud); compliance with legal obligations; and consent where required (for example, certain cookies or marketing communications).
6. Cookies and similar technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, measure traffic, and support checkout. You can control cookies through your browser settings. Disabling certain cookies may limit parts of the Services.
7. Disclosure of information
We may disclose information to:
- Payment processors and fraud-prevention partners to complete transactions.
- Hosting, infrastructure, and database providers that store or transmit data on our behalf.
- Email and customer-messaging providers to send transactional and support communications.
- License verification infrastructure operated by us or subprocessors you connect to during activation.
- Professional advisers (lawyers, accountants) under confidentiality obligations.
- Authorities when required by law or to protect rights, safety, and security.
- A successor entity in connection with a merger, acquisition, or asset sale, subject to this Policy or equivalent protections.
We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising in jurisdictions that treat such sharing as a “sale” without offering a compliant opt-out where required.
8. International transfers
We are based in the United States. If you access the Services from other regions, your information may be transferred to, stored, and processed in the United States or other countries where we or our vendors operate. Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
9. Retention
We retain information for as long as necessary to fulfill the purposes described in this Policy, including satisfying legal, accounting, and reporting requirements, resolving disputes, and enforcing agreements. License and transaction records may be retained longer where needed to demonstrate purchase history and activation rights.
10. Security
We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
11. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information; to object to or restrict certain processing; to withdraw consent where processing is consent-based; and to appeal decisions where applicable law provides an appeal process. You may also have the right not to be discriminated against for exercising privacy rights.
U.S. residents in certain states may have additional rights under state privacy laws (for example, California, Colorado, Virginia, Connecticut, and Utah), including rights to know, delete, correct, and opt out of certain processing. We honor applicable rights requests as required by law.
To exercise rights, contact us using the details below. We may need to verify your identity before responding. You may authorize an agent to submit a request where permitted by law.
12. Children
The Services are not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take appropriate steps to delete it.
13. Automated decision-making
We do not use automated decision-making that produces legal or similarly significant effects solely based on automated processing within the meaning of the GDPR.
14. Third-party links
The Services may link to third-party websites or integrations. Their privacy practices are governed by their own policies. We are not responsible for third-party sites or services.
15. Changes
We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date and, where required, provide additional notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Policy where permitted by law.
16. Contact
For privacy questions or requests, contact us through the contact page. We will respond within the timeframes required by applicable law.